Send Some Joy + Save Some Time

Return Policy

Our goal is for you to LOVE your gift and do a literal happy dance once you open your box of goodies. If, by chance, you already own the gift or just feel like it is not absolute perfection then we want to make it right!

We accept unused merchandise for exchange or store credit within 30 days of the received date.  Simply fill out and submit the form below for a Return Authorization. Once approved please ship your gift to:

Heart and Twine

1637 Monrovia Ave.

Costa Mesa, CA

 

Damages and Defects

Did you receive an item with a damage or a defect? Please complete the form below and include your full name, order number, item description and photo of the damage. We will follow up within 2 business days with replacement details.

 

 

Returns


Step 1: Complete the form below and include your full name, order number and the description of the items you would like to send back. Please be sure to tell us if you will mail back with your own shipping label or if you will need us to email a USPS return label. Please note, when you choose our label we will deduct $8 from the amount of the credit upon receipt.

Step 2:  We will email you an RA number to be used for your return. If you chose to receive a mailing label we will email that a well. **Please note you must use our return label within 48 hours or it will expire.**

Step 3: Please pack up the items that you plan to return and include a copy of your original receipt with your RA number written on the top. Use our return label or mail with your shipping label to:

Heart and Twine

1637 Monrovia Ave.

Costa Mesa, CA

When using our return label we will have the tracking information, however if you are using your own shipping carrier please be sure to note the tracking information. We are not responsible for packages that are lost in transit or shipped to an incorrect address.

Step 4: We receive your return and email you a code to use for your next online or in store purchase. If you need help choosing something new please email us at hello@heartandtwine.com or text us at (714) 548-4350.